PLEASE READ BEFORE PURCHASING!

1. About Shipping Area

Yes! We can ship worldwide, BUT except for some countries where policies do not allow it (for example some Muslim countries). We can ship to most of the regular areas, but for some countries we need to charge an additional import taxes or shipping fees and you will see extra fees when you are checking out.

If you are from North America area, UK, Australia, Russia, Ukraine, European countries (e.g: France, Germany, Italy, Dutch, Swiss, Sweden, Poland...), those areas we are very familiar with which can be delivered smoothly. If you are still confused, please feel free to email our customer service team (sales@jmdoll.com).

2. About Order Cancellation

If you placed an order but you feel you want to cancel it, please contact our customer service team to request a refund by sending an email to (sales@jmdoll.com) within 12 hours and get a full refund (paypal might charged some transaction fees up to 10%). 

If you received our confirmation of the order but you still didn't request a refund within 12 hours, we will assume that you think the order is good and start production. If you need to cancel the order at this time, a 30% cancellation fee will be charged!

If the order is shipped out already, you cannot request to cancel the order unless you get the order and find there's a damage/break on the product. After the order is received, if the product is found to be damaged during shipping, please contact us ASAP within 12 hours! More than 12 hours will be regarded as an unreasonable cancellation request.

3. Dynamics after placing an order

Normally it takes 3-5 days for production, and 7-10 days for shipping. However, it will take extra time to have it done if we are under a high demand of order. Also, for some countries which need customs clearance, shipping will take longer than normal. So you may receive your order within 10 days, or you may need to wait up to 45 days. This is all uncontrollable, I hope you can understand! We are always happy to receive your inquire at any time, please feel free to send an email to (sales@jmdoll.com).